SHOP POLICIES

SHIPPING

 

IN-STOCK ITEMS

In-stock items ship in 1-2 business days. 

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PRE-ORDER AND CUSTOM-ORDER ITEMS

Unless the pre-order is slated for a specific expected arrival listed on the product page, please allow a 4-6 week turnaround for built-to-order and custom-order items. This turnaround time reflects a realistic estimate that is necessary due to wait times with certain parts vendors. Thanks for your patience, as Brady Tone Electronics is a one-man operation.

 

SHIPPING TIME ESTIMATES

Domestic (USA)

USPS Priority Mail: 3-5 business days

USPS Priority Mail Express: 1-3 business days

 

International

PLEASE NOTE: Due to current restrictions on specific components used in the pedals, orders cannot be shipped to EU countries.

All customers outside the United States are responsible for tariffs, customs, duties, VAT, and fees.

USPS Priority International: 5-15 business days

USPS Priority Express International: 3-7 business days

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LOCAL PICKUP OPTION
If you are local to the Akron/Canton, Ohio area and would prefer to avoid shipping cost, select the local pickup option in the delivery section during checkout. You will receive instructions on arranging a time and location to pick up your order after it is placed.

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RETURNS

All sales are final. No returns or exchanges are accepted.

 

PRODUCT WARRANTY

As long as Brady Tone Electronics remains in business, your device is covered by a limited lifetime warranty that covers all electronic and mechanical issues under normal operating conditions.

The warranty is void if:

• An improper power supply is used (reversed polarity or incorrect voltage)

• The device is modified by anyone other than Brady Tone Electronics

Warranty exclusions include:

• Cosmetic issues (knobs, graphics, enclosure)

• Liquid damage

• Intentional abuse (be nice to your device)

 

REPAIRS

If a device is defective, the customer is responsible for the return shipping cost to Brady Tone Electronics. Please use the contact form or email me (Matt) directly at info@bradytone.com and explain the issue before initiating the return and repair process.