SHOP POLICIES
SHIPPING
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IN-STOCK ITEMS
In-stock items ship within 1-2 business days.
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PRE-ORDER AND CUSTOM-ORDER ITEMS
Unless the pre-order has a specific expected arrival listed on the product page, please allow a 4-6 week turnaround for built-to-order and custom-order items. This turnaround time reflects a realistic estimate due to component vendor and enclosure manufacturer lead times. Thanks for your patience, as BTE is a small operation.
SHIPPING TIME ESTIMATES
Domestic (USA)
USPS Priority Mail: 3-5 business days.
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International (Outside USA)
PLEASE NOTE: Due to current restrictions on specific components used in the pedals, orders cannot be shipped to EU countries.
All customers outside the United States are responsible for tariffs, customs, duties, VAT, and fees.
UPS Worldwide Express Saver: 3-5 business days.
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LOCAL PICKUP OPTION
If you are local to the Akron or Canton, Ohio area and would prefer to avoid shipping costs, select the local pickup option in the delivery section during checkout. After you place your order, you will receive instructions for arranging a pickup time and location.
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RETURNS
Because Brady Tone Electronics is a small operation that hand-builds devices in small batches, all sales are final. No returns or exchanges are accepted for any reason. That said, BTE stands by its workmanship, and every device that leaves the shop is covered by a limited lifetime warranty against electronic and mechanical issues. If it’s defective, BTE will repair or replace it. Please see the Product Warranty and Repairs sections for more details.
PRODUCT WARRANTY
Your device is covered by a limited lifetime warranty that covers all electronic and mechanical issues under normal operating conditions.
The warranty is void if:
• An improper power supply is used (reversed polarity or incorrect voltage)
• The device is modified by anyone other than Brady Tone Electronics
Warranty exclusions include:
• Cosmetic wear (knobs, graphics, enclosure)
• Liquid damage
• Intentional abuse (be nice to your device)
REPAIRS
Your device should operate as intended and continue to inspire creativity. If an unforeseen issue arises and a device is defective, BTE will repair or replace it. Please use the contact form or email info@bradytone.com and explain the issue before initiating the return and repair process. The customer is responsible for the return shipping cost to Brady Tone Electronics.
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CUSTOM REQUESTS
If you are interested in a custom pedal or want to customize a pedal in the current lineup (knob color, enclosure color, etc), please get in touch to discuss a custom build tailored just for you. BTE can’t guarantee that it will accommodate every custom request, but please don't hesitate to ask. Custom build pricing depends on the request and will be determined by whether BTE can accommodate it.